FAQ

Frequently Asked Questions

Everything you need to know about working with us on your custom metal gift project.

Are you a manufacturer or a trading company?

YIWU WINSON CRAFTS CO., LTD (WINSON CRAFTS) is a custom metal giftware manufacturer established in 2008. We handle design support, tooling, die-casting, hand enamel, assembly and quality control in-house, giving buyers direct factory communication and consistent project oversight.

Who do you work with?

We support a wide range of buyers and organizations worldwide, including importers, wholesalers, distributors, retail and gift brands, museums and attraction shops, hospitality and leisure venues, clubs, promotional companies and other buyers sourcing custom metal gifts and crafts. These are examples rather than limits—send us your idea, target quantity and quality requirements and we will review the project.

Has your factory completed a social-compliance audit?

Yes. Our factory has completed an amfori BSCI social-compliance audit. BSCI relates to workplace and social-compliance practices; product specifications, testing and quality requirements are reviewed separately for each project.

What is your minimum order quantity (MOQ)?

MOQ depends on the product, design and manufacturing process. Selected processes can support runs of only a few pieces or a few dozen pieces, while around 200 pieces is workable for many products. Unit pricing can vary significantly with quantity, tooling, finishing and packaging, so we confirm the exact MOQ and tiered quotation after reviewing the project.

Can I customize products with my own logo and design? (OEM / ODM)

Yes. We offer full OEM & ODM service. You can customize the logo, shape, colors, plating, enamel artwork, size and packaging. Send us your artwork, sketch or sample and our design team will turn it into a production-ready product — we can also design from scratch based on your idea.

Can I get a sample before placing a bulk order?

Yes. Existing or custom samples can be arranged for evaluation. Sample cost and lead time depend on the product, design complexity, tooling and shipping. Any sample fee or tooling cost will be confirmed before work begins and may be credited toward a qualifying bulk order only when agreed in the quotation.

What is the production lead time?

Production lead time depends on the product, process, quantity and packaging. Products eligible for the fastest schedule can be ready for dispatch in about 10–15 days; most orders take about 20–30 days; very large orders may require 30–50 days. Staged shipments can be arranged to meet an agreed delivery plan. Transit time is additional and depends on the shipping method and destination.

What payment terms and methods do you accept?

We accept T/T (bank transfer), PayPal, Western Union and other common methods. Standard terms are a deposit before production with the balance before shipment; terms can be discussed for regular clients and large orders.

How do you ship, and what are the shipping options?

We ship worldwide by express (DHL/FedEx/UPS), air freight and sea freight. We help you choose the best balance of cost and speed based on your quantity and destination, and can ship under EXW, FOB, CIF or DDP terms.

What materials and finishes do you offer?

Our main material is zinc alloy, with brass, iron, pewter and stainless steel also available. Finishes include gold, rose gold, silver, antique and nickel plating, plus hand enamel, epoxy, spray color, rhinestone setting and pearl decoration.

How do you control product quality?

Quality is checked at every stage — incoming material, tooling, plating, enamel and final assembly — with a dedicated QC team and full inspection before packing. We work to international standards and can meet specific compliance requirements on request.

Do you provide custom packaging?

Yes. We offer custom gift boxes, velvet pouches, blister packs, hang tags and retail-ready packaging printed with your brand. Good packaging protects the product in transit and adds strong shelf and gifting appeal.

Still have questions?

Can't find the answer you're looking for? Our team is happy to help — send us your questions and get a reply within 24 hours.

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